Transition

Transition is the process of migrating knowledge, systems, and operating capabilities. It typically follows identification of appropriate processes and vendor selection.

Objectives

Prepare the offshore site to commence client operations
Document the processes and train process executives to execute the processes
Design, procure and deploy technology and bandwidth to access client systems as required
Finalize SLA and contract parameters

Planning transition

The transition phase commences with the establishment of a Program Management Office (PMO) that helps plan and execute transition effectively. The PMO consists of representatives from econnoisseur and the client and is tasked with ensuring the efficient migration of the identified processes.

Transition Execution

We typically deploy domain, process and technology teams to address each of the transition tracks. These consist of:

Knowledge transfer, which includes the construction of operating procedures, training documents and training executives to execute the process off-shore

Technology transfer that identifies the optimal network architecture, procurement of bandwidth and systems and installation, testing and deployment of technical infrastructure

Operating preparedness includes recruitment and induction and site preparation

To find out more details about how econnoisseur executes Transition contact transition@econnoisseur.com

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