Predictability: We will never let you down

econnoisseur believes in winning complete client trust by providing long term visibility in all aspects of our relationship which allows them to retain control over their business process.

Openness

Ethics, values, reputation are vital to our philosophy. econnoisseur has inculcated the strong value system of econnoisseur. Our parent has been recognized globally for its business ethics and complete transparency on all fronts from accounting, to people practices, to corporate governance as a whole. As one of our most valuable stake-holders, we are completely transparent in all our dealings with our clients across all aspects of our relationship.

Accountability

We take ownership of our clients' processes and consider ourselves accountable not only for the processes themselves but also the environment in which they are executed. We are willing to share the risks, rewards and our skin in our relationship with our clients. This is exemplified by:

Clear bonus/penalty clauses
Indemnification clause
Part remuneration linked to performance

We proactively build one fundamental expectation into our relationship with our clients: No Surprises. Our customers benefit from clear visibility and a well laid down process for course correction:

Access:
  Real time status of SLA metrics through our tracking tools like online dashboard,   periodic reports etc.
Recourse:
  Avenues to raise concerns through clear escalation points, and regular updates and   discussions
Resolution:
  Course correction through a well structured and formal issue resolution matrix

We are highly metric driven in our adherence to the Service Level Agreement (SLA). We establish comprehensive parameters to measure business indicators, and track the performance against targets on a real time basis.

 

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