Parallel run

  Objective

The objective is to test the successful migration of processes to the offshore location, while ensuring that interdependent processes are not adversely affected. This takes place in the following stages:

Preparation of the ramp-up schedule
Logistics management (shift timings, transportation, food, etc.)
Execution of offshore ramp-up and onsite ramp-down while maintaining continuity of   operations and service levels

Parallel run helps achieve robust and tested operational with all resources and infrastructure to execute steady state operations.

Steady State Operations  

‘Steady state operations’ is the on-going delivery of services. It also encompasses continuous process improvements in collaboration with the client.

  Objective

Establishment of "Business as usual" for the client, where the outsourced processes are executed as per norms laid down in the Service Level Agreement (SLA).

Elements of operational excellence in steady state

Security and Business Continuity

SLA metrics tracking and reporting

Continuous Performance Improvement

Human Resource Management

To understand how econnoisseur executes on these parameters of operational please contact operations@econnoisseur.com

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